lazy hairdressers?

So I decided to get the gruaig cut today and not for the first time was extremely pissed off by the lack of attention I got from my hair 'technician'. Now I know we may all have a bad day at the office/salon-but a bit of focus considering I'm paying 60e and an extra 'voluntary' tip wouldn't go astray. Mirror-watching my hair being severed by a person staring at other colleagues/punters does not make for a joyous experience. After recently finding out that there are 'keeping customer content and comfortable' exams in hairdressing school, I'm only more frustrated. The end result wasn't the worst though, and I did spill a cup of coffee on the floor so maybe I'm being a little harsh.